Mayapurstore Refund & Cancellation Policy

This Mayapurstore Refund & Cancellation Policy explains how order cancellations, returns, and refunds work. Every item is handcrafted at the dham with care, and we want you to be happy with your purchase. Please also see our Delivery & Shipping Policy and Terms and Conditions.

1. Order Cancellation

You may cancel an order free of charge within 24 hours of placing it, as long as we have not yet packed or dispatched it. To cancel, email us at nghosh.25@gmail.com or call/WhatsApp +91 7872442225 with your order number. Once we dispatch an order, you can no longer cancel it.

2. Returns

We accept return requests within 7 days of delivery if an item arrives damaged, defective, or materially different from what was ordered. To be eligible for a return, the item must be unused and in its original packaging, and you must include photos or a short video showing the issue. When we accept a return because an item arrived damaged or defective, we pay the return shipping.

We cannot accept returns on the following items unless they arrive damaged or defective:

Customized or personalized items (including deities made to specific requests).
Items marked as final sale or clearance.
Malas, dhotis, and other items once worn or used.

3. How to Request a Return or Refund

Email nghosh.25@gmail.com or call/WhatsApp +91 7872442225 within 7 days of delivery with your order number, a description of the issue, and photos/video. We will review the request and confirm next steps, including a return shipping address if applicable.

4. Refunds

Once we receive and inspect a returned item (or approve a refund without return, at our discretion, for low-value items), we will notify you of the outcome. We issue approved refunds to your original payment method within 7-10 business days. We do not refund original shipping charges unless the return is due to our error, such as shipping the wrong item or damaging it in transit.

5. Damaged or Missing Items

If your order arrives visibly damaged or is missing items, please contact us within 48 hours of delivery with photos of the packaging and product (and, if possible, a video of you opening the parcel) so we can resolve it quickly with a replacement or refund.

6. Harmoniums and Musical Instruments

Harmoniums and other musical instruments are very delicate. Even with careful packing, a key or part can sometimes move out of place during shipping or customs checks. Because of this, please record a video and take a few photos while you open the parcel, from the sealed box until the instrument is fully out. If anything is damaged:

Within 48 hours of delivery, send us the unboxing video and photos by WhatsApp, Google Drive or any file-sharing service. They show that the damage happened during shipping, and they let us raise a complaint and an insurance claim with the shipping company.
Take the instrument to your nearest musical instrument shop for repair. Send us the repair invoice, and we pay the repair cost as soon as we receive it.
If the instrument is broken and cannot be repaired, we arrange a return and pay the return shipping.

In our experience, a local repair is the safest and fastest solution, because sending a delicate instrument back across the world risks further damage. We inspect and fine-tune every harmonium before dispatch, and we will stay with you until it is fixed.

7. Tulsi Malas

Tulsi beads are natural and delicate. So far, none of our malas have broken or been damaged during shipping. If it ever happens, please contact us and we will give you the best resolution possible:

Record a video and take a few photos while you open the parcel.
Within 48 hours of delivery, send them to us by WhatsApp, Google Drive or any file-sharing service.
We will guide you with simple tips to fix your mala.
If the mala is completely damaged, we will send you a new one.

8. Non-Refundable Situations

We do not offer refunds for orders we delivered correctly as described, for delays that customs or the shipping carrier cause once an order leaves our facility, or for change-of-mind requests made after the 7-day window.