Mayapurstore Refund & Cancellation Policy

This Mayapurstore Refund & Cancellation Policy explains how order cancellations, returns, and refunds work. Every item is sourced or handcrafted with care, and we want you to be happy with your purchase. Please also see our Delivery & Shipping Policy and Terms and Conditions.

1. Order Cancellation
You may cancel an order free of charge within 24 hours of placing it, as long as it has not yet been packed or dispatched. To cancel, email us at nghosh.25@gmail.com or call/WhatsApp +91 7872442225 with your order number. Once an order has been dispatched, it can no longer be cancelled.

2. Returns
We accept return requests within 7 days of delivery if an item arrives damaged, defective, or materially different from what was ordered. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by photos or a short video showing the issue.

The following items cannot be returned unless they arrive damaged or defective:

  • Customized or personalized items (including deities made to specific requests).
  • Items marked as final sale or clearance.
  • Malas, dhotis, and other items once worn or used.

3. How to Request a Return or Refund
Email nghosh.25@gmail.com or call/WhatsApp +91 7872442225 within 7 days of delivery with your order number, a description of the issue, and photos/video. We will review the request and confirm next steps, including a return shipping address if applicable.

4. Refunds
Once we receive and inspect a returned item (or approve a refund without return, at our discretion, for low-value items), we will notify you of the outcome. Approved refunds are issued to the original payment method within 7-10 business days. Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped or item damaged in transit).

5. Damaged or Missing Items
If your order arrives visibly damaged or is missing items, please contact us within 48 hours of delivery with photos of the packaging and product so we can resolve it quickly with a replacement or refund.

6. Non-Refundable Situations
We are unable to offer refunds for orders that were correctly delivered as described, for delays caused by customs or the shipping carrier once an order has left our facility, or for change-of-mind requests made after the 7-day window.

7. Contact Us
For any questions about this Mayapurstore Refund & Cancellation Policy, please contact our support team or reach out to:

  • Email: nghosh.25@gmail.com
  • Phone / WhatsApp: +91 7872442225
  • Address: Hulorghat, Sree Mayapur, District Nadia, Pin 741313, West Bengal, India